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Отворени две менаџерски работни позиции во ITLogistics

Како резултат на новото партнерство со Better Dice Casino, компанијата ITLogistics од Скопје објави оглас за вработување на еден Менаџер за односи со клиентите (Customer Relations) и еден Менаџер за корисничка поддршка (Customer Support). Според објавениот оглас, кандидатите треба да бидат добро организирани, да имаат силен интерес за дигиталниот маркетинг и да имаат основно познавање од индустријата за онлајн игри на среќа.

Целосниот оглас следи во продолжение:

Job Title: CRM Manager (Customer Relations)

Number: 1 new opening

Location: Skopje, Macedonia

Salary: 400 euros start + bonuses

Office Hours: 09.00 -17.00 (Monday to Friday)

Duties of a CRM Manager include:

  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

The ideal background of a CRM Manager:

 Extensive experience of direct and digital marketing ideally in a similar industry.

Strong background in re-engagement and retention strategies.

A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.

Job Title: CSR Manager (Customer Support)

Number: 1 new opening

Location: Skopje, Macedonia

Salary: 400 euros start + bonuses

Office Hours: 09.00 -17.00 (Monday to Friday)

Requirements:

Proven customer support experience

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent English

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Only shortlisted candidates who meet the requirements will be interviewed.

Send your Application on hr@itlogistics.com.mk with the subject line of the position that you are applying for.

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