Како резултат на новото партнерство со Better Dice Casino, компанијата ITLogistics од Скопје објави оглас за вработување на еден Менаџер за односи со клиентите (Customer Relations) и еден Менаџер за корисничка поддршка (Customer Support). Според објавениот оглас, кандидатите треба да бидат добро организирани, да имаат силен интерес за дигиталниот маркетинг и да имаат основно познавање од индустријата за онлајн игри на среќа.
Целосниот оглас следи во продолжение:
Job Title: CRM Manager (Customer Relations)
Number: 1 new opening
Location: Skopje, Macedonia
Salary: 400 euros start + bonuses
Office Hours: 09.00 -17.00 (Monday to Friday)
Duties of a CRM Manager include:
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
- Overseeing direct communications with customers through the CRM.
- Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
- Overseeing the migration of all direct communications to lower cost mediums such as SMS.
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
The ideal background of a CRM Manager:
Extensive experience of direct and digital marketing ideally in a similar industry.
Strong background in re-engagement and retention strategies.
A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
Job Title: CSR Manager (Customer Support)
Number: 1 new opening
Location: Skopje, Macedonia
Salary: 400 euros start + bonuses
Office Hours: 09.00 -17.00 (Monday to Friday)
Requirements:
Proven customer support experience
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent English
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Customer service representative top skills & proficiencies:
- Customer Service
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Only shortlisted candidates who meet the requirements will be interviewed.
Send your Application on hr@itlogistics.com.mk with the subject line of the position that you are applying for.
